FNB - HOW CAN WE NOT HELP YOU?! DOES YOUR BANK CHARGE YOU 58% INTEREST ON A LOAN?

Item: FNB (First National Bank)
Rating: 1
Author: Jolene G

Good day,

I would just like to find out how FNB can approve me for 3 different Smart Spend Loans over 3 consecutive months?!?

Then I get a call from FNB (within the same week my Smart Loan was approved) stating that I have been pre-approved for an FNB Personal Loan. But upon application ,am declined?!

How is it possible I can be approved for a Smart Spend Loan in the same week I am declined for a personal loan?

Also I would like to know how it is possible that FNB thinks it is acceptable to charge clients 58% interest on the Smart Spend Loan? Surely this is *******? I would have liked to open a Personal Loan with FNB to consolidate the Smart Spend Loans debt, as I am currently only paying off the ****** interest!!!

FNB seems happy to take my money for a 58% interest Smart Spend Loan (over 3 consecutive months), but unhappy to provide me with a Personal Loan with a lower interest rate and longer payment terms?

Thanks FNB, but I'll be changing my Bank.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

19 Jul 2019, 08:40

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply19 Jul 2019, 08:40

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***