FNB How can we NOT help you?

Money went off my credit card without my consent. FNB kept telling me it was subscription fees and to cancel my subscription if I wanted it to stop. In addition, they said i must cancel my credit card and apply for a new one to ensure no further amounts could be deducted. Having done this, I lost the money that went off and FNB Finance Department MANUALLY processed the transaction on my BLOCKED new credit card. Simply overriding my account and giving my money away! Its been weeks and nobody cares to resolve the issue. Very disappointed in their "how can we NOT help" attitude.