FNB - How can we NOT Help You?

After being exhausted in trying to resolve an urgent query via all of the available FNB resolution channels without any succuss I left FNB the following detailed review last week:

https://www.hellopeter.com/first-national-bank/reviews/just-plain-useless-69f662c0291a***2fffb4ef666e248b***

As expected they rep**** in saying "We're very sorry - we logged your query as urgent and will get back to you asap" - this was on 18 Jan and I still haven't heard back from anyone (this after they claimed/promised to get back to my original query "within 48h") - it's now been more than 48h after they "logged my query as urgent" and 9 days since I first raised the (very urgent) query with them...

FNB - How Can We NOT Help You?