FNB - How can we NOT help you

FNB - How can we NOT help you...

In 2019 I got a call from FNB hounding me to take up their offer for Credit Life Insurance. As FNB has some of the highest banking fees I was reluctant to accept the offer, but decided to go with it, because you never know.

In 2020 the world was brought to its knees due to the Covid-19 pandemic and lockdown crippled businesses. I lost my job and I could no longer pay my bills or credit card. Thankfully I had agreed to accept FNB's Credit Life Insurance a year prior to this disaster - but alas, FNB failed to follow through on their commitment and agreement. Every single call to them was dropped, my messages and emails were not responded to and I am still waiting and holding out hope that those auto-generated promises of someone getting back to me will be fulfilled. WHAT A JOKE FNB. I eventually gave up!

But oh my, you were all-hands-on-deck and readily available when you were on my case almost daily wanting a chunk of my flesh and payment. I agreed to pay what I possibly could afford on my credit card each month (which was not easy, working in the events and film industry during covid).

And here I am, FINALLY able to settle my debt with you, and I am faced with the same challenges; trying my best to speak with someone competent who can assist me, being fobbed off from one department or individual to the next without any resolution, my calls are dropped or I eventually run out of airtime because I have been calling in vain the entire day and being put on hold for an hour! All this whilst you earn so much interest off of me! Is this your modus operandi FNB?

A loyal client for over 25 years - I am done with you, and so are all those who share similar stories about your pathetic service.