FNB - How can we not help you?

I am DISGUSTED with the service I have received as a FNB premier banking client especially that I have to resort to hellopeter to make sure my complaint is handled. I have been calling non stop every day since the 13 October to find out why a transaction has not been cleared by their legal department after sending the relevant documentation requested. I then resorted to call a branch where I receive better service.

Your "award winning" mobile app messaging function is managed by bankers who take 30 MINUTES to respond to me asking for a TELEPHONE NUMBER, only to tell me the branch doesn't exist.and then to give me a number that DOES NOT EXIST.

I've tried to lodge a complaint with your complaints line and they too hang up when they do not have any answer just like EVERY other department.

It is the 28th October, I am yet to see my transaction clear or receive a proper response from any of your departments. AWARD WINNING HEY!

I have reluctanly recently became a fnb client because of my husband's experience but clearly I should take my money elsewhere ( ONCE YOU DECIDE TO RELEASE IT)

PLEASE put me in contact with the LANSDOWNE branch that DOES EXIST and perhaps inform your bankers of its existence too.