FNB -- How can we not help you.

Good day. It is with great sadness that I will be cancelling my banking account with you. As I have been nothing but dissatisfied with the service I have received this year. (May/June to date). You guys are ***** to your clients when you say you care about your clients. You made a choice to impose a limit on my account without my consent based on my credit standing. (Even though I do not qualify for any of your other financial products) I called your call center to rectify this and they told me there is nothing they can do. I threatened to go to the Ombudsman and they didnt care less -- this was May/June.

So it went to the Ombudsman who requested my statement from you as I was complaining about the charges you guys charge of R125.00 per transaction DAILY on the debits you deemed it okay to approve without my consent. Which further impacts my financial standing as you bill these amounts.

You do not show these debits on the bankstatements that get requested. So they Ombudsman said that there is nothing they can do. I sent them the proof from my own bank account and then you refunded the charges and also said you sent the request to fix it. This happened for 3 more months. Until you guys told the Ombudsman that you forgot to send it to your IT department to fix.

Then I cancel all my subscriptions so they dont go off and there is one that keeps showing as an attempt on your side. But the company has told me they cancelled it and there should be no attempt at this debit and that I need to ask you guys to place a hold on that debit. Again you guys say there is nothing you can do. That I need to cancel the debit instruction on their end. (I confirmed with them 3x that it was cancelled and they sent proof) and still you guys just had a whatever I don't care attitude.

Let's not talk about the fact that your "Private bankers on the Premiere account" cannot help me on ALL my accounts with you guys. And now I get sent from one person to the next and that I need to call here and there. No... you guys say private bankers deal with my accounts. And that is what I pay a service for.

Your app is not as stream lined as you brag it to be, it freezes and when I try to do actions on it, it wont open. (I have a constant internet connection from 3 points, wifi, mobile and rain data sim on mobile router. So if one crashes I still have access. And you advertise that your app works with no data. That gives so many countless errors.)

I want to cancel my accounts with you guys at the end of this month being the 25th November 2019. My personal, my business, my investment and whatever other things you deemed necessary for me.

I do not need help switching debit orders as I have done this already with my new bank. And notified the parties involved.

All I want from your end is that all my accounts are closed.

Good-bye FNB