FNB - How can we NOT help you

If you have a Covid Loan and you pay it up Good luck. I have tried for 2 days to reach someone to close it for me. The secure chat starts out good and then nothing. You are 24 in the que and it is almost 3 hours later! I phone and too starts out well we will transfer you to the Covid Loan department..... almost 5 hours on hold with a message we are experiencing high call volumes! I guess the only way forward is to close my entire FNB Account and find a bank who is interested in helping and actually talking to you.