FNB HOW can we NOT Help you

There was a ***** attempt on my account last year, so after I logged the call I went to the branch to reopen all my accounts. Just to find out it has not been done. I went back for the second and third time. Then I realized now my daughter's account still has a hold on so when I phoned yesterday the ***** department told me to go the branch and verify your fingerprint phone us in an hour and we will open all. So I went today for the 5th time. Come back to work and phone then the guy tells me I have to be in the branch when I phone them REALLLLLYYYYY going again for the 6th time!!!!!!!!! How can each guy tell me a different story and how many times do I have to go back... THIS IS THE WORST SERVICE I HAVE EVER GOTTEN!!