FNB - How can we NOT help you?

I honestly don't know where to start. All I can say is "WOW" what horrific service I have been receiving from FNB. I have quite a number of accounts with them including being a private client (what a waste of money, story for another review). Money was taken from my business account using my card on Apple.com, a whopping amount was taken that has now put me in financial difficulty, heavy. Not sure how I missed that, that's not the point. I put my money with FNB thinking it's safe and somehow someone bypassed ALL security, OTP, App authentication, etc. I NEVER received any notifications. I have never done anything to jeopardise my card details. As soon as I realised the money was taken I immediately phoned only to be told it's been over the timeframe period which I never knew existed. I actually don't want to repeat myself again because I have in fact explained my whole situation to numerous call centre agents over and over, I have been transferred more times than I can count on my two hands. I would appreciate it if a manager can call me. It's been over a month and still, nothing about my dispute/complaint, only an email I received 7 days ago saying the matter has been escalated to management and will soon be concluded. I'm suffering financially. I'm breaking point and thinking of just moving to another bank because this is not the only thing FNB disappointed me in.