FNB -How can we not help you and waste your money?!

I have requested a sim swap two (2) weeks ago, which was done the same day - no issue. I then requested FNB to issue me with a new sim card and allocate a new number, as I was ****** (hence the sim swap) and started receiving unusual calls to my existing number. I requested that my unlimited contract be allocated to my new number. FNB stated that the debit order for the old number was already loaded and that the allocation will take place on the 1st of October. I confirmed this two (2) times with them.

On Monday, the 1st of Oct, I noticed that it wasn't done and phoned again, whereby FNB stated that whoever assisted me the previous time, did not do it as per request. They then stated that it would definitely be action and live from the 2nd of Oct. I phoned again on the 2nd of Oct, and it still was not allocated and given promises that it would be actioned.

Today, I phoned again as it was still not done, with FNB Connect blaming the admin department, It was then stated that they will contact me within an hour with feedback. 7 hours have since passed and three voice bundles have since been depleted as FNB cannot action their promises. I am phoning again, just to get the same empty promises. I have already been debited for unlimited contract, but still need to purchase airtime.

Will I be refunded for said airtime, as this is not acceptable and the inconvenience caused makes me want to take my more than 12 year relationship with FNB to a different bank.