FNB - How Can We Not Help You?

I have a business account with FNB (opened at FNB Northam) and has been active since October 2020. Over R100k of transactions have gone through this account but still don't get the level of service I would expect.

1. I was unable to take delivery of my card because DSV claimed they cannot verify that I am the who I say I am therefore the card was never delivered and thus never activated. 2. Since opening, we have never received a call from our so called "Relationship Manager". I wonder what relationships they are managing. I needed assistance and went into FNB Rosebank - the consultant sent an email to our so called "Relationship Manager" asking that he/she contact us. This was maybe a month ago - nothing yet. So much for "How can we help you?" 3. I do not have authorization on the account to transact - only to view. This is quite weird (I have had a Standard Bank business account before and it allowed for multiple directors to transact on the same account). What frustrates me about FNB's system is the fact that you have to jump through hoops to get authorized to transact with your own hard earned money. I was told to send my documents to *** - I did and even received confirmation that I would be contacted within 24 hours. This was on the 8th of June 2021. No help to this day - even with a follow up email sent. 4. A business call account was opened online (about 3 weeks ago) in order for us to transfer funds to it from the main account - the account is still not active (although it shows on the dashboard).

Needless to say I am frustrated.