FNB-HOW CAN WE NOT HELP YOU!!

Slogan. HOW CAN WE HELP? On Monday 13 April, I erroneously transferred money into a 'closed" credit card account. Realising what I had done, I called the bank to assist me to reversing the funds. An agent called Lindiwe was most helpful and informed me that it would be sorted in 24 to 48 hours. I also received a confirmation e-mail, and I gave the bank and agent a good rating on their survey. It is now Thursday 16 April. I called FNB to check on the status of my query. Not only was this young lady very inexperienced but she informed me that nothing had been done about this and that somebody (she would not say who) had escalated the query this morning, but that she could not give me a turnaround time. The bank states that they have staff working under supervision, but this did not seem to be the case. Otherwise, a more senior agent would have taken over. I asked to speak to a supervisor, who was conveniently in a meeting and too busy to speak to me. She assured me someone would contact me in 30 minutes. That was an hour ago. I have heard nothing. Maybe this review might remind them that they have banking clients. And there was no bank survey asking about my query.