FNB HOW CAN WE NOT HELP YOU

Good day,

I have been trying for a long time to sort this matter out, and been going from this person to this person ……

The transaction was duplicated due to FNB having issues with there cards, 1 of the transactions showed insufficient funds and but transaction went through. Then transaction was done again. I waited 7 days before reporting the matter, as for FNB was supposed to revers one of transactions but went through. I have reported the matter, completed dispute from. Then was told I must go to merchant to short out the matter. The owner of Spar contacted his private banker. I was told I must short it out on my side. I have done many disputes, but nothing has come of this…. I have called and every time is the same story. I’m so tired of this FNB has also tried to phone me but I just want my money to be reversed. It’s very clear transaction with trough twice. Could I please just get my money back.

I’m at the point I want to change my bank as for FNB service is not what it uses to be. I have updated my fica documents but still it is showing my old details. My account was blocked but even after I send info my details still show on old info… I’ve been with FNB for more then six years but think it’s time to change to bank that looks after their clients. Please don’t phone me I’m tired to explaining my self over and over and sending thing up and down… Could some one please just do there work and short out this ongoing matter….

Even our business account we are thinking of moving as for we not getting any service from FNB.

Thanking you

Kinds regards

M Jooste