FNB how can we not help you?

I'm so deeply disappointed in FNB, They always ask you how can we help you? unfortunately that was not the case in my recent experience.

I've had a funeral Policy for the past 10 years with them and because of a few financial constraints, they can't reinstate my funeral Policy.

Yes it has lapsed quite a few times and was able to pay the premiums I was in arrears with. But why the question how can we help you, if you can't help?

what happens to the Premiums that I've paid in the past 10 years.

Globally everyone is affected financially, why can't they devise strategies to try and help customers.

The service agent was excellent but the system used at FNB less to be desired.

I'm deeply disappointed.