FNB - How can we NOT help you.....?

1. I settled a vehicle with Wesbank in March and the debit order went off again in April. It took you a week to refund my money, and in the interim debit orders were returned which I had to pay a penalty of R110 per item. It was not my fault that Wesbank did not do their job. There is no way of speaking to anyone at FNB about debit order queries and the app certainly does not facilitate this kind of query.

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This morning I find my account R84 over. You would rather return a debit order and change me R110, which put me R84 over my overdraft, than put it through and let my account go over with R20. This way you exploit people's money. So now this transaction is costing me R184 where I could have just corrected a R20 overdrawn account. HOW DO YOU JUSTIFY THAT? - I thought FNB is there to help???