FNB- HOW CAN WE NOT HELP YOU

Ironic.... "How can we help you" FNB's slogan... They must put a NOT in there somewhere.

18 transactions , zero notifications and just like that over R45k withdrawn from my current account with my savings account card(which is still in my wallet) If your cards are linked then yes you can withdraw with any card in any account according to FNB but I went to the bank twice in the past to have this delinked. I reported ***** on the 15rh of March 2024. A few weeks later after finally managing to get through to customer care I was informed that my case was refuted. I challenged this and received one and only phone call from the bank that they are willing to reimburse R8000 as they feel i have been a loyal customer.

Again I challanged this but with NO replies via mail,text,phone.

Your care email doesnt reply Your chat via bank is untrained ,uninformed and disconnect you within a minute if you dont reply You call centres just pass you along in circles because of the above. NOT EVEN YOUR OWN BRANCHES CAN GET CONNECTED TO YOUR COMPLAINTS DEPARTMENTS!!!!!!

Two whole months later I am at the point where this is not an request anymore but now I demand answers.

I assume all banks are like this but here's a note to point out that FNB is the WORST!!!!!