1 reviews | Active since Sept 2010
FNB, HOW CAN WE NOT HELP YOU!!!
I HAVE BEEN A LOYAL FNB CLIENT FOR YEARS, THE 1 DAY CALL THEM TO ASSIST WITH MY DEBIT ORDER CHANGE FROM THE 25TH TO THE 31ST THEY CANNOT ASSIST ME. I NEED TO SUBMIT A LETTER OR PROOF OF MY SALARY DATE SO THAT THEY CAN CHANGE THE DATE AS IT IS A BANKING LAW. WHO THE HELL DO THEY THINK THEY ARE THAT IS OBVIOUSLY TO ENSURE THEY GET THERE MONEY. BUT I AM SO GLAD THAT I WILL BE CHANGING BANKS AND GOING TO THE COMPETITION. FNB MUST NOT CHARGE BE FOR A RETURNED DEBIT ORDER I CALLED THEM TODAY TO INFORM ME THAT I NEED TO CHANGE THE DATE OTHERWISE THE DEBIT ORDER WILL RETURN BUT THEY SAID IT IS TOO LATE. SOOOOO DO NOT CHARGE ME FOR A RETURN DEBIT ORDER AS THERE WILL NOT BE FUNDS AVAILABLE OR SIMPLY JUST CHANGE THE DATE TO THE DAMN 31ST.....I AM SO SICK OF THIS SERVICE AND THE PEOPLE THAT DO NOT WANT TO GO THE EXTRA MILE WE AS LOYAL CUSTOMERS MUST JUST ACCEPT IT. WELL I AM MOVING EVERYTHING OVER TO MY NEW BANK AND WANT NOTHING FROM FNB ALL MY DEBIT ORDERS SALARY EVERYTHING AND WILL INFORM MY FAMILY TO DO THE SAME. FNB HOW CAN WE NOT HELP YOU!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742745.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742745.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
