FNB - HOW CAN WE NOT HELP YOU

I opened up a business account and ordered a card with FNB. It took me a while to get to get the card because each time I went to the bank there were huge que's outside the door of the bank. Eventually one day I managed to just get away, I sat for just over an hour and when I finally got to the counter to ask for the card, they said the card was cancelled. They charged me R120 for the cancelled card. I asked for a new card and ordered this online. I was told that I would be contacted for delivery of the card, I was never contacted so 2 weeks later I called and eventually I got contacted from Takealot for my card, they said they would deliver on the Friday, I never received my card. When I followed up again, I was told Friday again and guess what, still no card. I advised I wanted my R120 refunded as I didnt cancel my card or lose it, I also just wanted the card to be delivered to me. Its been months Now and I dont have my card. I have told FNB I will go to anther bank as a personal customer and also take the business account over to another bank as well. They dont care!!! DONT WASTE YOUR TIME IN OPENING AN FNB ACCOUNT, THEY DONT NEED YOUR BUSINESS CLEARLY