FNB - How Can We NOT Help You?

I am an existing FNB client who is visiting Canada since January 2021. I was locked out of my profile and cannot see what is going on in my FNB Cheque Account for WEEKS NOW! After numerous requests and complaints to Client Services and Customer Care to get my profile password reset by sending an OTP PIN to a Canadian Cell Number, which the Customer Care Consultant CONFIRMED was done, it still defaults to my SA Cell Number which I am unable to access at this time!!! FNB seems unable to grasp the concept of taking ownership and sorting out queries...irrespective of it being URGENT!!! Totally ***********!