FNB - how can we NOT help you

I have now requested 4 (four) times, in writing, since the 16th July 2021 that a business account must be closed. I am not getting any responses to my emails other than "The request for closure has been sent to our permissions department. Turnaround time 5-7 working days" - this was 10 days ago. I have followed up - in writing religiously since and my emails just get ignored. FNB business desk is the WORST example of how FNB will NOT help you and the reason I am moving all my business accounts away from FNB!