FNB, how can we 'NOT' help you

Up until lately I have been very happy with FNB! I have sung their praises to everyone I meet. Then in the past month I have had the misfortune to experience their customer service failure! It all started when Myself and my partner had someone from FNB call us offering us the Private Clients package on the spousal package. It sounded appealing but the consultant didn't fully explain the price increase after 3 months of use. Without signing any paperwork we somehow got upgraded to Private Clients. This is where the nightmare began. After clarifying the fee's we were not keen to continue with the upgrade and asked to remain on Premier status. All of a sudden this now required pages and pages of paper to be signed. I had to tell courier companies and FNB agents several times to cancel all cards that wanted to be couriered to me. Then, 3 days before i was leaving the country to travel, FNB cancelled my credit card without any notice or contact! Lovely! After drilling through my airtime trying to get hold of help I frantically managed to track down my replacement credit card. After all this confusion I also had several duplicate accounts on my profile! I asked 3 seperate Premier Bankers to delete these accounts. I still sit with a duplicate credit card on my profile that doesnt exist. To avoid using all my airtime, I tried to use the secure chat to rectify this. I wait for 30mins staring at the chat screen to see any reply. I look away from my phone for 5 mins and i see a reply saying chat has been terminated due to inactivity. To top all of this my Ebucks reward level dropped from 5 to 1 for some reason suddenly! FNB has lost the plot!

For a bank that states service in it's catch phrase this is ridiculous service. With so many competitors in the industry this type of service makes a move very attractive!