Fnb: How can we NOT help you!

Do not waste your time on the FNB(RMB) PRIVATE CLIENTS offering! My wife and I are FNB (RMB) Private Clients. For this service FNB charges us a premium in monthly fees but the service we are finding is far below what is acceptable. Every month there is a recurring problem with my Ebucks totals and rewards being calculated incorrectly. Every month I have to call in to manually raise an issue that I am not receiving points for my son's FNBY account. (Fnb then manually makes the correction, this has been the case for a number of months, meaning there is some obvious issue with the ebucks automated calculation system). This now affects the level of benefits I recieve as well as my ebucks recieved for the month. Effectively it feels like I'm ****** every month by FNB (RMB) who always significantly under reward me despite meeting many of their own rules.

In addition I have requested more than 6 months ago that my tax free savings is moved into a higher earning fund that is still regulation compliant but to date fnb has still not confirmed that has been done.

Lastly I have had an issue of ***** on my account months ago which I still have not recieved any money back.

As a client who has a home loan with fnb , spends about a grand in service fees monthly with fnb, has a car loan with fnb (albeit through Toyota finance), makes maximum contribution to tax free savings monthly, makes other savings contributions monthly, I am not sure what more I need to do be seen as a valued client of fnb.

For the above reasons, I dont believe that the fnb (rmb) private clients service is worth while if anyone is considering. If anything as the client you are still doing all the work and fnb just keep on getting richer from all the fees. I am seriously considering moving all my business elsewhere now.