FNB.. how can we NOT help you

This is more a observation than a complain but disappointing none the less - for the last couple of times now that i have used your secure chat your agents are just not very helpful, trying to get you off there as quickly as possible - i mean take a example - i phone to have my Debit order date change on my FNB RCP as my Salary date has changed and I'm told you cannot help my i must phone my service provider ? YOU ARE THE SERVICE PROVIDER, then i get switched to the next department and its a hard NO - How is it that FNB cannot change a date for a Debit order for one of there own products ?????? To contact my Personal Banker judging on the last interaction also doesn't help as you have to ask twice to get a response - seriously wonder sometimes