FNB How can we not help you?

I decided 6 months ago to take my banking to FNB. I app**** online, card was delivered to me in no time and proof of residence, copy of ID etc was sent with the courier back to FNB - I had to hand these documents over to get my card. 3 Months later a hold gets put on my account as it is not FICA'd. It took 3 days to clear the account after which it took another 2 days for deposits made into my account to show. Massive inconvenience and highly frustrating, but it was dealt with and end of May I held my breath and, phew, salary was paid - no problems... Come June, same problem. There is a hold on my account because of outstanding documents. WHAT DOCUMENTS???? It is end of month, it is Friday, the block has been removed from my account but my salary is hanging in the air somewhere in a suspended account and no one can tell me where it is - you are making life very uncomfortable for me, Darling FNB, I have spoken to 6 of your employees today, the only one that was helpful was Yenola. I thank her for that. I will now be taking my business back to Nedbank.