MH
Marnus H
1 reviews | Active since Aug 2020
05 Mar 2024, 20:24
FNB - How can we 'not' help you...
Being an FNB client for almost 15 years, this is honestly the worst service I have received thus far, not mentioning the bank fees I pay for a service I am not receiving.
I have been trying to get in contact with a private banker for over a month now. I've phoned FNB twice last week, and every time the consultant escalates a call - just for no one to get back to me 'with a turnaround time of 72 hours'. After receiving a reference number via SMS, I am still waiting for someone to get back to me, as well as the 2 escalated calls. If someone can't help me, please say and I am more than happy to move banks if you do not want my business.
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Replies (1)MH
Marnus H's updateReviewer Update
09 Mar 2024, 11:27Good day,
I have received an email with a reference on 6 March - that states my issue is being looked into and if I have queries, I can reply on that email.
I did indeed have a query and I have asked for the consultant to give me a call - this was on the 7th.
Yesterday I have sent a follow up on my original email.
After submitting my original complaint, it is really bad that only once you raise an issue on a public forum that you get any response. This is not how you deliver a service guys...
I have received an email with a reference on 6 March - that states my issue is being looked into and if I have queries, I can reply on that email.
I did indeed have a query and I have asked for the consultant to give me a call - this was on the 7th.
Yesterday I have sent a follow up on my original email.
After submitting my original complaint, it is really bad that only once you raise an issue on a public forum that you get any response. This is not how you deliver a service guys...
MH
Marnus H's update09 Mar 2024, 11:27
Reviewer Update
Good day,
I have received an email with a reference on 6 March - that states my issue is being looked into and if I have queries, I can reply on that email.
I did indeed have a query and I have asked for the consultant to give me a call - this was on the 7th.
Yesterday I have sent a follow up on my original email.
After submitting my original complaint, it is really bad that only once you raise an issue on a public forum that you get any response. This is not how you deliver a service guys...
I have received an email with a reference on 6 March - that states my issue is being looked into and if I have queries, I can reply on that email.
I did indeed have a query and I have asked for the consultant to give me a call - this was on the 7th.
Yesterday I have sent a follow up on my original email.
After submitting my original complaint, it is really bad that only once you raise an issue on a public forum that you get any response. This is not how you deliver a service guys...