EW
Earl W
1 reviews | Active since Oct 2013
02 Mar 2020, 08:50
FNB how can we not help you
Banks dont care about their old clients. FNB legal have refused an option for me to get an early settlement discount on my balance I have had on my old credit card. This would seem strange but true. This is why I left FNB to begin with. I had been a client of theirs since the age of 16 but yet they refused to give me a bond. I have a house all thanks to StandardBank. Clearly how can we help u is *******.
All I wanted to do was settle my balance, how can this be refused.
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Replies (4)EW
Earl W's updateReviewer Update
03 Mar 2020, 18:45So today, FNB eventually call me, only to be told what I already know. FNB do not care about their customers, old or new. Next time read the complaint before you call me to waste my time. If you cant improve the situation then dont call me. Í was looking for someone to make a decision not nothing. MDB have been given a mandate to waste your time, Total ****, its no wonder you are losing customers, no client services.
EW
Earl W's update03 Mar 2020, 18:45
Reviewer Update
So today, FNB eventually call me, only to be told what I already know. FNB do not care about their customers, old or new. Next time read the complaint before you call me to waste my time. If you cant improve the situation then dont call me. Í was looking for someone to make a decision not nothing. MDB have been given a mandate to waste your time, Total ****, its no wonder you are losing customers, no client services.
EW
Earl W's updateReviewer Update
04 Mar 2020, 23:31So today i heard nothing from FNB or MDB. It seems FNB continue to offer bad service and this is reinforced by MDB's inability to make a decision and work with the customer. When falling on hard times we have to cut and I will have to cut at the creditors first. This is unfortunate.
EW
Earl W's update04 Mar 2020, 23:31
Reviewer Update
So today i heard nothing from FNB or MDB. It seems FNB continue to offer bad service and this is reinforced by MDB's inability to make a decision and work with the customer. When falling on hard times we have to cut and I will have to cut at the creditors first. This is unfortunate.
EW
Earl W's updateReviewer Update
22 Jun 2020, 13:43I received no reply from FNB. So I decided to check something. I queried MDB for a statement, this should be a simple request. Olivia Hoosen from MDB contacted me via email, she informed me that my Capital balance on this account was increasing due to FNB adding charges. So am I to understanding correctly that FNB is adding interest to an account they have handed over and MDB are charging me interest as well on the same account, yet they are paid by FNB , who is the potential ***** at this point, is it FNB or MDB, who is lying.
EW
Earl W's update22 Jun 2020, 13:43
Reviewer Update
I received no reply from FNB. So I decided to check something. I queried MDB for a statement, this should be a simple request. Olivia Hoosen from MDB contacted me via email, she informed me that my Capital balance on this account was increasing due to FNB adding charges. So am I to understanding correctly that FNB is adding interest to an account they have handed over and MDB are charging me interest as well on the same account, yet they are paid by FNB , who is the potential ***** at this point, is it FNB or MDB, who is lying.
EW
Earl W's updateReviewer Update
22 Jun 2020, 15:20I will await FNB to contact me, failing this I will raise this issue with the Ombudsman. I am sure either FNB or MDB will respond then.
EW
Earl W's update22 Jun 2020, 15:20
Reviewer Update
I will await FNB to contact me, failing this I will raise this issue with the Ombudsman. I am sure either FNB or MDB will respond then.