Fnb, how can we not help you

I am really disappointed with the service I get from FNB. I have had a home loan with you since 2016 and have not missed a single payment on it. Due to the corona outbreak, I have been unable to work thus it has affected my salary and I have on a number of occasions asked for a payment holiday. As I read up on the debt relief you offer, I thought it was in fact in the form of a payment holiday. Only to find out that it was a loan. I already am so deep in debt with your bank and still you want to drown me even more. All I ask is for a payment holiday for these 3 months so that I can get back on my feet and yet one of your call centre agents said that this bank doesn't give that.