FNB - How can we NOT help you?!

So 2 weeks ago I enquired about a Classic Credit card. During the online application it tells you about other agreements you have with companies to pay them off and mine is with RCS but through game and Makro. I got a phone call from an FNB representative asking why i didnt complete my application form and I explained to him I would like to settle my Makro account and just move my game account onto my credit card instead of paying RCS. He understood and I told him I would be ready by today the 1st of June 2015 to apply for my card. I settled my account with Makro on Wednesday the 27th of May 2015 as well as I paid a lump sum to my game account. I went to Makro on Friday the 29th of May 2015 to confirm that the accounts were up to date and they confirmed. I tried to apply today and saw that the FNB system has not updated my payments. I went into the Durban North Branch today and had to wait 30 mins to be served at the front of the queue then I get told \well you have to wait till the ITC records update". Guess what FNB you arent getting my business anymore! """