FNB: How can we not help you?

<p>I registered a query on Sunday 30 April about a double transaction that was done twice but one was not approved, authorised or accepted by me. I called the support telephone number - no service after 13.00 on Sunday - despite the advert which says that premier clients have 24/ 7 telephonic support. I have sent the query again via the website as it is urgent. I have called my branch (Rondebosch) - no answer. I called the 24/7 tel number - no luck - high volumes! So it is now 3.35pm on Tuesday and I have only received a "we will get back to you in 24 - 48 hours"email. I called the landline number in case of an urgent issue - high volumes - no answer! FNB's blatant error (2nd time this has happened) will result in my debit orders being returned. I am disappointed and stressed to say the least! </p>