RS
Roxanne S

1 reviews | Active since Feb 2017

25 Mar 2017, 11:53

FNB How can we Not help you

<p>FNB promise you increased ebucks and reward level if you sign on for a FNB phone and conect contract. When we got our phone it was faulty from day one. Despite numerous phone calls and lots of promises from FNB they have given us a new phone or bothered to collect and repair. Every month they deduct the fee from the bank account but because the phone is broken and inactive you get nothing back. NIL BENEFIT NFL REWARD IMPROVEMENT NFL EBUCKS. NO ONE AT FNB IS ABLE TO SAY HOW CAN I HELP YOU AND THEN SORT THE PROBLEM, PLUS NOW WHEN YOU CANCEL CAUSE PHONE NEVER WORKED YOU ARE PENALIZED R1600. DISSAPOINTED WITH EMPTY FNB PROMISES</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2017, 13:16
Official

Good day Ms. JHBgirl01

Kindly note that we have logged this matter as a high level complaint with the following reference number: ***.

We do apologize for the lack of feedback thus far but assure you that feedback will be given to you in 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***