FNB - HOW CAN WE NOT HELP YOU

<p>On the 27 Sept 2016 two amounts of R1270.14 from two different international companies was debited to my account without my knowledge or authority. For 2 months I have emailed "Debit Card Disputes", "Care@FNB" and "Premier Resolutions". Only Premier has on 2 occations responded with the incorrect infomation but Debit Card Disputes and Care have not sent one single email of response to me. The only response they have sent to the Ombudsman after I lodged a complaint, they supp**** the incorrect date, amount and company details, nothing that was on the original dispute form. I email every week and all I receive is an authomated response saying they will respond in 5 working days. Todate not one single response. Having worked for FNB for over 20 years this was not the way we treated customers.</p>