FNB how can we not help you

Credit card purchase protection??

Thank you for reaching out regarding your recent enquiry about the disputed transaction dated 07/05/2025 for R183 306.04 (Hi-Tech Safety Springfield) that was debited from your account.

After careful review, we regret to inform you that we must proceed with finalizing and closing the dispute. Consequently, please note that we will be re-debiting your account with the disputed amount of R183 306.04, the debit will reflect on your next statement.

The merchant is willing to deliver the goods but is unable to get a delivery address from you. Therefore the Merchant is willing to provide the Goods and based on that we cannot accept the dispute.

Imagine getting this response to a purchase that was made where incorrect glass was delivered. 1) the glass was like a mirror - could not see through during the day or night 2) the double glazing was poorly put together where the two pieces of glass where different sizes 3) the corners of the glass were crushed and had silicone smeared over to hide the damage

The company in question firstly delivered the glass, the. Sent a representative to view the glass and lastly collected the defective glass?!? FNB reversed the transaction as they righty should have and then after 2 months reinstated the transaction because they state that the company is wanting to deliver but they need the address?? Really FNB it does not take a genius to follow what transpired here!

Don’t trust what FNB tells you that you have protection, I don’t recommend FNB!! You have failed to offer card protection!!!