Fnb how can we not help you

Once again I never just fail to have my large amount of money reversed but honestly my personal opinion to fnb is change your logo from "how can we help you" to " we cant help you" failing once again to reverse my large amount of money but also failed to contact me with not even 1 call after me laying a formal complaint on there site an ongoing transaction over 2 weeks gone fnb refuses to help me as a client making it look like it's totally my fault yet standard bankballito junction kind lady (Kimesha) been not my service provider goes out of there way to secure my funds and request documents to help me ... R70 000 could not be paid back to me severel requests done . Branch manager ballito junction refused to assist any further neither did he apologise allowed me to walk out of the bank without trying to establish and higher authority feedback ... is this the kind of banks we want to bank with knowing if there is an issue not a single backup plan neither do we have an explanation ... totally disgusted and I will make sure this gets exposed to a higher level... 1- *** 1 - *** 1 - *** 1 - ***