1 reviews | Active since Oct 2016
FNB How can we not help you!
<p>Dear FNB. </p> <p>Seeing as I'm a lesser customer to you. I hope you find this in good order!</p> <p>I have joined your iconnect service for simplicity. But I was sadly mistaken. It's the worst service ever! Your FNB app SUCKS! When I want to recharge my airtime and data it will debit my account but I would not recieve any airtime or data that I have purchased. I have complained about this and it falls on deaf ears. I have been debited R90 worth of airtime and data that I did not recieve. This using your app. Also please explain as to why my ewallet service is not working. It's been removed from my acount! Is this what I'm paying banking fees for? </p> <p> </p> <p>Public take not dont even bother phoning FNB call center. They simply don't answer the phone. As I had experienced holding on for 26min and no answer. Well done FNB! Keep up the poor service! FNB How can we help you. Please FNB you got to refrase that one to not!</p>
Good Day Mr Pretorius,
Thank you for taking my call earlier to acknowledge your posting logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Pretorius,
Thank you for taking my call earlier to acknowledge your posting logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
