FNB "How can we not help you"

I am a loyal customer of FNB and have been since 2015. Well a little over two months ago, I went ahead and app**** to switch my home loan facility to FNB and was helped through that process via the online platforms. Since then it has been a series of really poor service from FNB. Events: 1. Firstly, I app**** to the facility at two banks, FNB and Nedbank; turns out Nedbank gave me a better rate than FNB, even though I am a client with FNB, I had to go show FNB what Nedbank was offering me, only for them to match it, not even do it better. Just goes to show, No loyalty and no benefit from banking with FNB, at the end you are just a number. 2. After having to grovel and request that the rate be reduced, they agreed to review it, that was over six weeks ago, even today I still haven't the results for that review. 3. As if this is not enough I advise them that I was cancelling my current facility and the cancellation would be effective 1-04-2019, and I was promised that this would be sorted before then, today is the 2-04-2019. 4. To make matters worse I have had to follow up and chase around the people handling my application as if I work for FNB or they are doing me a favor, I do not get a progress report unless I ask for it, and when they do promise to send me an update, they break that promise!

Really to say I am disappointed is an understatement!!!