FNB - How can we NOT help you?

<p>I submitted a query to FNB more than two weeks ago, and I have still not been given a proper response. After having been sent from pillar to post, and me having to phone them on several occasions to follow-up, the best response is that they are handling the query internally.</p> <p> </p> <p>Everytime the issue was escalated to a more senior official, feedback was postponed. Even a senior manager cannot commit to provide feedback.</p> <p> </p> <p>Instead of providing a straightforward answer, they offer generic apologies instead. Why is it so hard to provide a simple answer?</p> <p> </p> <p>Really disappointed in FNB</p>