FNB - How can we (not) help you

So I'm a private client with FNB, whatever that means. I had to cancel my credit card because it got stuck in an ATM on 2 December 2021. This in itself was a process because your consultant instead of cancelling it attempted to sent me a link to cancel it on the app, while I was on the phone with her??? I app**** for a new card on 4 December 2021 and guess what I still don't have a replacement card. Accounts linked to my credit card has been suspended. Thanks FNB. I called to find out where my replacement card is and was told it will be delivered on the 15th. Well its the 18th and I still don't have a card. Submitted a complaint via your website on 13 December (Ref 1TIRS5Q7) and have had no feedback despite an automated response saying that you will do so in 48 hours. In what world do you think this is acceptable? Please forward me a link to close this account. I have had it with being treated like you are doing me a favor.