NB
Nielen B
1 reviews | Active since Feb 2019
28 Feb 2019, 21:22
FNB, how can we NOT help you!
I received an email on the 23rd January 2019 stating that my card will expire at the end of February 2019. The email furthermore informed me that a new card was ordered and that it will be delivered to me by courier. I received no phone calls or messages to arrange for delivery. Now my card has expired. Initially I was impressed, but now very disappointed in the poor level of service. I’m only contacted by FNB if they want to sell something to me, but no follow up call or email to make sure that their courier has delivered the card. I have now decided to rather start the process of moving my accounts to another bank. Thanks for nothing FNB. Please change your moto.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 09:31Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 09:31
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)