KS
Kamruddin S

1 reviews | Active since Feb 2019

15 Feb 2019, 15:49

FNB: how can we NOT help you

Hi, FNB should change their caption to: How can we NOT help you, what an embarrassment working with such a bank whos only good thing is E Bucks.

I app**** for a homeloan, with Absa and FNB, former no affiliation, latter, all bank accounts from business banking to an existing home loan. Absa came with a far superior interest rate than FNB, when i queried FNB and maintained why they provided such no response. I am a premier client but that also means nothing as i had many encounters where i get poor service no matter what. Still today, i dont know why FNB provided inferior rate or service, what a pathetic bank. I wish i can become a discovery member and rid myself of this patronage for E Bucks and banking with this bank.

I would advise many not to move to FNB, life is such a struggle dealing with them.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2019, 16:17
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

*** (option one)

KS
Kamruddin S's update19 Feb 2019, 17:42
Reviewer Update
Hi, little too late as the feedback was not forthcoming and i already moved and will continue to move away from fnb