FNB - How can we not help you.

ABSOLUTELY RIDICULOUS. I had to swipe my card twice on Saturday, because the first time did not work.... I was then told to wait a few days and that FNB would just reverse it. I phoned them today, only to be told that I have to fill in a form and wait 5-10 working days before I can see that money. ( I need that money for other things that will now bounce and FNB will just charge me more money). They then said they emailed me the form, which they did NOT. Now I will have to phone them again.

This is unacceptable behaviour. I