FNB - how can we NOT help you!

<p>Much frustration has led to this post - I've been a client of FNB's for years and years, and have moved up the FNB ladder to Private clients status. Over the course of the last year, my private banker has changed 3 times. This last time, I wasn't even notified, until I made contact with her. When I did make contact, she took forever to come back to me, and then only sent me her contact details. I've notified her of the same problem 3 times, and it still hasn't been resolved. She is continuosly on leave, so I've now asked to change my banker. I was told a manager would get in touch with me. this took almost an entire day, and after I missed the call, and returned it, he hasn't tried again. Is this the kind of service the 'private clients' service fees are going towards...not worth it if you ask me?! </p> <p> </p>