FNB - "HOW CAN WE NOT HELP YOU"

"How can we help you" - lets be frank, they do very little of that. In actual fact, a more accurate catch phrase would be "How can we not help you" or "how can we annoy you" and ofcourse with a mile on their face.

They claim to have a 3-7 working day turn around time - Its a month and a half later and I'm still waiting. The competence of the staff is also questionable because I've been shoved from one consultant to another and no one is able to complete my request - a very simple request may I add! All I need to is my account downgraded from premium to gold but it seems this task for most to handle. Is there anyone at FNB that can do this or will I need seek further assistance and who exactly? I'm now being billed for a account I do not want nor can I use it because its "hanging" due to the downgrade. What ere are we living in? How technologically behind is FNB?

DO NOT BANK WITH FNB, DO NOT! YOU WILL 9 OUT OF 1O TIMES FIND SLOW & *********** STAFF. ITS 2018, WHO HAS TIME TO WASTE!