1 reviews | Active since Jun 2018
Fnb 'How can we not help you'
6 days with no access to my credit card and fnb cannot resolve the issue. interaction with fnb secure chat(1 hour with 2 consultants)-issue not resolved, advised to call online banking. Call online banking - issue still not resolved, advised to go in to a branch. Go to a branch and put in contact with online banking again, pin reset. Go shopping but still no access to credit card- issue not resolved. Thankfully I had access to an Investec card in these 6 days that I have been given the run around!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)