1 reviews | Active since Jun 2018
FNB, How can we NOT help you!
I have been trying to cancel a FNB Funeral Plan for the last few weeks. I opened the plan via online channels and cannot go to a branch to cancel it. I have sent numerous emails to FNB Life requesting for the cancellation. All I get is an automated response. There is absolutely no service. The level of service is totally unacceptable and I am seriously considering to close all my accounts at FNB. I doubt anyone at FNB will even respond to this complaint.
Good Day Nielen Alwyn Burger,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Life to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Nielen Alwyn Burger,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Life to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***