Fnb- how can we NOT help you!!!!

Dear Fnb

After much deliberation I switched to Fnb premier cheque account, however the service I seem to receive is between dismal and non existent. Firstly what’s the point in paying exorbitant fees, when I have an issue and attempt using my bankers online, I’m simply instructed to contact a certain number? What’s the purpose of having bankers if I still have to phone departments for hours on end. Secondly and my main point of frustration is that I app**** for a personal loan , which was approved instantly and thereafter I received a notification, the money is to be deposited. It’s now three days since and no money received and definitely no help at all from any of the Fnb bankers which I so duly pay for????