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JL
Jenni L

1 reviews | Active since Dec 2015

29 May 2018, 08:05

FNB - HOW CAN WE NOT HELP YOU

Again, I qualify for a temporary loan, then now again I dont... this month the facility was offered again to the value of R7 000.00, which I used and repaid together with the initiation fee, before the due date. It seems as if my business is only good enough for FNB when it suits them. I've considered switching banks and transferring all my debit orders and now this is pushing me to actually start taking action.

FNB, you should change your slogan seeing as it is not a bank that sticks to "how can we help you".

Very dissappointed.

0
Replies (5)
JL
Jenni L's update29 May 2018, 10:01
Reviewer Update
Will anyone give me feedback?
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2018, 10:06
Official

Good Day Jenni ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

JL
Jenni L's update29 May 2018, 11:15
Reviewer Update
I have tried returning your call but no one seems to be available. I will be in and out of meetings, please fix the "then I qualify, then I dont" issue and correspond via e-mail, alternatively confirm what is needed to close my account and move all debit orders.
JL
Jenni L's update29 May 2018, 14:30
Reviewer Update
Feedback??
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2018, 16:37
Official

Good Day

This has been escalated once gain.

Feedback will be provided.

Apologies for the feedback.

Regards,