FNB; How can we NOT help you!!!

A transaction was swiped on my account in error on 31/03/2018 for the amount of R302.00.

The merchant showed that the transaction never processed on his side, but shows submitted on my account! I completed the reversal form and submitted back to FNB ON 04/04/2018, and received confirmation of receipt on 05/04/2018 with reference number; CRM: ********** ********** 5

Despite numerous attempts to follow up on the progress i have been told by the banker assisting on the FNB app secure chat, that first of all it's not just about phoning the merchant to obtain proof that the transaction was never processed from his side on 17/04/2018!!! It's a process i have been told!!

Then this morning when i tried to follow up again on secure chat app, i was told the matter have been escalated, asking to provide a progress report as soon as possible....i just received the same answer...the matter have been escalated!!

I have been a FNB customer for years!! But believe me i have never, ever experienced your service levels to be so bad as i have experienced it in the last couple of months! It's even a mission to phone in on you share call number, you just get transferred from the one person to the other....and that is just to change a debit order date on a personal loan!!

SERIOUSLY CONSIDERING TO MOVE TO ANOTHER BANK, I JUST CANT COPE WITH THE FRUSTRATION!!!