FNB How can we NOT help you

This is the second time have had issues with this bank. My first issue is 8 months old and has still not been resolved. My new issue Involves a problem with a FNB device. The main problem is no one can actually help you. I have been on the phone with so many departments i have lost count. No one seems to have an answer and you are guaranteed to be cut off at lease twice when been transferred to the next department on the list. As for your private banker, they are only there to help invest your money and can not help with a problem what so ever. PLEASE if there is a person at FNB that can help with 2 different issues without out saying, I cant help as that's not my department, PLEASE contact me !!! I have almost given up hope and want to move to a different bank but an nervous I will go from the pan into the fire.