FNB- How can we NOT help you
I'm so very dissapointed in FNB and the way they are handling my enquiry regarding my investments. After more than 3 weeks of enquiries, e-mails, complaints an even a letter to the personal e-mail adress of the CEO of FNB, I still don't have answers why FNB refuse to release my investments. In my opinion FNB is *****ing my money, why else would they not come back to me with proper answers. I suppose the next will be to get in contact with a lawyer to solve my problem
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)