FNB : How can we NOT help you

Pathetic service received from FNB Premium Suite division. Ordered a replacement credit card 3 weeks and have not received any follow up call from FNB or the courier company. On making contact to FNB 3 weeks ago it was noted that my cell phone sent to the couriers was incorrect. To date the card has not been delivered nor any communication been sent to me. I had to follow up numerous times on FNB secure chat and called 3 times at my expense to find out what is going on. Spoke to Charity on 6 October and she promised someone will follow up. Spoke to Keshni Lowton at 9:25am 8 October and she confirmed that her team leaders (Paulina Gorekoe & Nozipho Mazibuko) will contact me to follow up on my query, but still awaiting on empty promises. If this is the service you offer your premium clients, I can only imagine the service you offer your non-premium clients. FNB Premium Suite division has to be the most useless division I’ve had to deal with and has made my decision to move banks very clear.